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Region
Toowoomba and Darling Downs
Sub Region
Toowoomba
Category

Our FaCC services are part of a statewide network funded by the Queensland Government to work with and support families (with children up to 18 years of age) who are experiencing a range of challenges that are impacting the safety, health, wellbeing and/or connectedness of those children or young people.

FaCC practitioners can provide information and advice over the phone or, should circumstances dictate, engage in person with families or professionals to understand their needs and increase available options.

Program activities
The program works with families to:
*Listen and understand their individual circumstances and how they might best be supported
*Provide brief practical or therapeutic support to move families out of crisis
*Work with and coach professionals who are in contact with families
*Link families to other supports who can help them address their specific needs

Families can self-refer to the program and can also be referred by others with the consent of the family (certain state government services can refer without consent); just call 13 32 64 (13 FAMILY) or complete the online referral form (available here: https://familysupportreferral.org.au/)
Hours
Monday, Wednesday to Friday: 8.30 am to 5.30 pm | Tuesday: 8.30 am to 7.30 pm
Phone
13 32 64
Phone(Secondary)
07 4617 7600
Email
toowoomba.admin@mercycommunity.org.au
Address
104 South Street Toowoomba QLD 4350