Central Queensland
Sub Region

FaCC is an early intervention referral service that works with families, who have children under the age of 18 in their care, that are facing challenges and could benefit from supports. The aim of FaCC is to connect families with the right service at the right time to ensure the safety of children in the family home.

Once a referral is received FaCC will:
• make contact with the referrer to discuss the concerns listed in the referral
• make contact with the family to discuss the concerns and explore what supports would be beneficial for the family
• connect families to support services that will meet their needs
• exit the family once the appropriate supports have been arranged

In order to refer a family to FaCC it is necessary for non-mandatory reporters, such as early education providers and non-government organisations, to obtain consent from the family to do so. Mandatory reporters, such as schools, health, police and Child Safety are able to make a referral without consent however it is still recommended, where possible, to obtain consent from the family prior to referrals being made. There is no cost involved or limit to the number of times a family can access this service.

You can make a referral to FaCC by using the Online Referral Form, calling 13 FAMILY (13 32 64), or by email to If you are after further information about FaCC please call or see our website

13 32 64
25 Off Street, Gladstone